Support and Information

Higher Education Software Support from Databee's Experts

 

If you are a current client and need software support, please go to our support portal here:

Databee Support Portal

or lodge your issue by emailing support@databee.com.au.

 

Our support service is provided in Australia through our local team of support, trainers and developers. A comprehensive library of User Guides is provided and updated for each new release, from Exam Exchange and Student Assist to Exams Paper Archive and Exams Manager to ensure our clients have the best resources available to them.

Additional Software Support from the Databee Community

Our forum provides an service for our users to ask questions and collaborate. We also provide a blog on our resources page where we send updates to our users on known issues or ask questions and surveys to continue building functionality to suit our clients needs.

Contact us for more information

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What Our Clients Say

Incorporating Exams Manager into our business processes is the best move we’ve made. Being able to access all data in one product has streamlined and improved our exam management process. At all times Databee staff were responsive to feedback, they tailored the system to meet our requirements and worked collaboratively with our team. We are extremely happy with Exams Manager, the functionality it provides and the results it has delivered for our team and university.

Michelle Brereton 
Manager: Exams, Results and Scholarships University of South Australia

Databee was our product of choice as it covered the exam work cycle end-to-end and the product displayed a good understanding of the unique nature of exams. It was also user friendly with excellent interfaces, key requirements for any new system being installed at Charles Sturt. Databee really works and the customer care was second to none, they stay in touch, encourage feedback and respond quickly and effectively.

Sandra Martin
Manager Operations Charles Sturt University

Databee’s Exams Manager System is very user-friendly and provides far more functionality than was initially expected. There have been extensive improvements and efficiencies across all areas of exam operations, enabling the provision of a much better service to our students and staff.

Teresa Charlton Manager, Student Administration The University of Queensland